Terms & Conditions

1. Customer Data and Data Processing

1.1 Information We Collect

When consigning items with us, we collect and register the following customer information:

Full name
Phone number
Email address
Bank account details (for payouts from sold items)

1.2 How We Use Your Information

Customer information is collected solely for the purpose of administering the consignment agreement, including registration of items, communication regarding consignments, sales tracking, and payout of proceeds.

All personal data is treated confidentially and will not be shared with third parties unless required by applicable law or necessary for the operation of our consignment systems.

The customer is responsible for ensuring that all provided information is accurate and up to date. We cannot be held liable for delayed or failed payouts resulting from incorrect or incomplete information.

1.3 Use of NoviPOS (FlexPOS & FleaLover)

We use NoviPOS systems, including FlexPOS and FleaLover, to manage consignments, inventory, sales, and payouts. Personal data entered into these systems is processed through NoviPOS’ technical platform in accordance with applicable data protection laws and GDPR requirements.

We have entered into a Data Processing Agreement (DPA) with NoviPOS to ensure that personal data is handled securely and in compliance with the EU General Data Protection Regulation (GDPR). NoviPOS may use approved sub-processors where necessary to provide their services, under appropriate data protection safeguards.

1.4 Data Storage & Retention

Customer data is stored only for as long as necessary to fulfil the consignment agreement and to comply with applicable legal, accounting, and documentation requirements.

1.5 Right to Deletion

Customers may request deletion of their personal data at any time by contacting us via phone or email.
Requests will be processed in accordance with GDPR and applicable legal obligations.
Please note that certain data may be retained where required by accounting or legal regulations.

2. Commission Agreement & Acceptance

2.1 Commission Agreement

All items are accepted under an individual commission agreement. After items are delivered, the customer receives a confirmation message and a commission agreement via SMS for approval.

Approval of the commission agreement, including approval via SMS, constitutes a legally binding acceptance of:

These Terms & Conditions
Commission structure
Payout terms
Showroom period
Policy for unsold and uncollected items

If items are not priced at the time of delivery, a price proposal may be sent to the customer via SMS within approximately 5 days for approval before items are placed for sale.

2.2 Right to Refuse Items

Tú a Tú – Secondhand reserves the right to decline items that do not meet our quality standards, brand selection, condition requirements, or current store assortment.

3. Consignment Period & Showroom Display

3.1 Showroom Display & Processing Time

Tú a Tú – Secondhand operates as a showroom-based consignment store. Consigned items are displayed in-store for approximately 5–6 weeks from the time they are prepared and placed on display.

Please note that additional time may be required for intake, preparation, pricing, quality control, and storage queue processing. As a result, items may take a few weeks before they are officially available for sale in the showroom.

3.2 Retrieval of Consigned Items Before Sale

If a customer wishes to withdraw an item before it has been sold, they must contact us by phone or email. We will arrange retrieval as soon as reasonably practicable, provided the item has not already been sold.

3.3 Unsold Items and Collection Deadline

If items remain unsold after the display period, the customer will be notified. The customer then has 10 days to collect their unsold items.

If items are not collected within the 10-day period, they will be donated in accordance with our store policy and the accepted consignment agreement. By approving the consignment agreement, the customer accepts that uncollected items may be donated without further compensation.

We will make reasonable efforts to notify the customer before the collection deadline, but the responsibility for timely collection rests with the customer.

4. Commission and Payout of Proceeds

4.1 Commission Structure

Our standard commission is 50/50, meaning the customer receives 50% of the final sale price and Tú a Tú – Secondhand retains 50%, unless otherwise agreed in writing or in the individual consignment agreement.

Commission rates may vary for special items, campaigns, or individual agreements.

4.2 Pricing of Items

Customers may suggest pricing for their items. However, we reserve the right to adjust prices to reflect market demand, store standards, seasonal campaigns, or sales strategy.

If items are not priced at intake, a price proposal may be sent via SMS for customer approval before the item is listed for sale.

To support sales, the store may reduce the price of items by up to 20% after approximately four weeks of the sales period, provided that this has been agreed with the customer at the time of hand-in.

4.3 Payment Schedule

Payouts are processed once per month. All sales made between the 1st and the last day of the month are compiled and automatically paid out during the first week of the following month to the bank account provided by the customer.

If a customer’s items are sold across multiple months, the customer may receive multiple payouts accordingly.

4.4 Responsibility for Payment Details

Customers must ensure that their bank account details are correct and up to date. We are not responsible for failed or delayed payouts due to incorrect or missing banking information.

4.5 Fees & Deductions

Commission and any agreed fees or adjustments will be deducted before payout.

5. Liability and Insurance

5.1 Responsibility for Consigned Items

Tú a Tú – Secondhand takes reasonable care when handling consigned items but cannot be held liable for loss, theft, or damage beyond what is covered by applicable law or insurance.

5.2 Insurance

Customers are responsible for insuring high-value items if desired. Any claims related to damage or loss will be handled in accordance with store policy and applicable legislation.

6. Returns, Exchanges, and Damaged Items (Retail Customers)

6.1 Refunds for Instagram Purchases

Refunds apply only to items purchased via Instagram and must be requested within 14 days from the date the item is received.

Items purchased via Instagram must be collected within 7 days of purchase.
If the item is not collected within this period, Tú a Tú – Secondhand reserves the right to cancel the purchase and return the item to sale.

6.2 Exchanges for In-Store Purchases

Items purchased in-store may be exchanged under the following conditions, provided that the original receipt is presented:

Commissioned items may be exchanged within 3 days of purchase for another item or a store voucher.

Store-owned items may be exchanged within 14 days of purchase for another item or a store voucher.

6.3 Sale Items

Items sold at a discounted price or as part of a promotion are non-exchangeable and non-refundable

6.4 Damaged Items

If a commissioned item is found to be damaged, the customer must contact us within 24 hours of receiving the item and provide photographic documentation of the damage.

Contact:
Phone: +45 41 10 80 60
Email: hello@tuatu.dk

7. Changes to Terms & Conditions

Tú a Tú – Secondhand reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be published on our website.

Continued consignment of items after any changes implies acceptance of the revised Terms & Conditions.

8. Contact Information

For questions regarding consignments, payouts, data processing, retrieval of items, or these Terms & Conditions, please contact:

Tú a Tú – Secondhand
Phone: +45 41 10 80 60
Email: hello@tuatu.dk
Website: www.tuatu.dk