At tuatu.dk we aim to provide you with the best shipping options possible, which is why you have several options depending on your preferences and your parcels size and weight.

IN-STORE COLLECTION

If you are close by and wish to pickup your order personally, thereby saving the shipment fee, you are welcome to collect your order in our shop Tú a Tú - Secondhand in Jægersborggade 56, 2200 Noerrebro - Copenhagen. In this case you will receive an email notifying you when your parcel is ready for pickup. Generally your order should be ready for pickup 1-2 working days after you have placed your order. Please note, that after placing your order you have 5 calendar days to pick up your parcel from our store. 

When checking out, select In-Store Collection as your delivery option. Should there for some reason be a delay that enables us from having your order ready the next working day, we will be sure to contact you. Please bring personal identification and the email notification stating that your parcel is ready for pickup. 

DELIVERY - DENMARK

Delivery to Parcel Shop up to 20 kg.
(45 DKK / Free for orders over 1000 DKK, 1-4 working days)
All orders are shipped with either Bring or DAO and your order will be delivered to your local and nearest delivery point.
Select 'Standard Delivery Parcel Shop' as your delivery option in the checkout. You can search for a local Parcel Shop by entering a post code.

Home Delivery up to 3 kg:
(45 DKK / Free for orders over 1000 DKK, 1-4 working days) 
Orders are shipped with DAO.
When checking out, select 'Standard Home Delivery up to 3 kg' as your delivery option and make sure that your home address is chosen as the delivery address.

Please note that this shipping option will only appear if your parcel is 3 kg or less.

Home Delivery above 3 kg:
(85 DKK / Free for orders over 1000 DKK, 1-4 working days)
Orders for home delivery in Denmark above 3 kg are delivered with PostNord. When checking out, select 'Standard Home Delivery above 3 kg' as your delivery option and make sure that your home address is chosen as the delivery address.

DELIVERY - EU

(150 DKK / 1-10 working days) 
Deliveries within EU are shipped with UPS. Please allow up to 10 business days for your items to arrive depending on your location. The shipping confirmation will include carrier and tracking number information. We are not able to send packages as gifts with the intention of avoiding local taxes and duties. 

Please note that if your parcel exceeds 20 kg, it will effect the shipping price and you will be contacted with an estimate as soon as possible.

Disclaimer: Some areas may be subject to additional charges. If such charges apply, we will contact you.

DELIVERY - WORLD

(250-450 DKK / 1-10 working days)
At the moment we only ship Worldwide to Norway, Canada and the United States.

If you are located in a country not on the list, please contact us for a shipping rate to your destination. We will be happy to help!
International deliveries are shipped with DHL. Please allow up to 10 business days for your items to arrive. The shipping confirmation will include carrier and tracking number information. We are not able to send packages as gifts with the intention of avoiding local taxes and duties.

Please note that if your parcel exceeds 10 kg, it will effect the shipping price and you will be contacted with an estimate as soon as possible.

Disclaimer: Some areas may be subject to additional charges. If such charges apply, we will contact you.

GENERAL SHIPPING PROCEDURE

Once your order has been placed you will receive an order confirmation by email. As soon as your order is ready for shipment you will receive a shipment confirmation email with your personal tracking number and a link for you to follow your shipment. Please allow 1-2 business days to receive your shipment confirmation email after placing your order. The link is active when the carrier has picked up and scanned your shipment, which is why the link may not work the minute you receive it in the shipping confirmation.

We dispatch parcels Monday, Wednesday and Friday, therefore delivery time is between 1-4 business days for Denmark depending on your location. Delivery time for orders shipped to the EU/World is 1-10 business days depending on your location. Orders submitted before 12pm on monday, wednesday and friday are usually shipped on the same day. Orders placed later are dispatched on the first coming shipment day. This applies only to business days, which are Monday to Friday excluding Danish public holidays. Delivery times are estimates and should be used as a guide. We send all orders as packages, which makes it possible to track them in the event of any problems. In the circumstance of delays caused by any of our carrier companies, tú a tú.dk cannot be held responsible.

We always pack everything carefully, in order to reduce the risk of possible damage. Should the package or the content be damaged upon arrival please report it to the carrier company immediately, or no later than two days after receiving it. Then return the purchased items to us. tú a tú.dk is not responsible for any items damaged during transportation.

UNDELIVERABLE PARCELS

If we are unable to deliver your package, according to your chosen delivery option, it will automatically be returned to our shop in Copenhagen.

If you entered a wrong address during check out and that's the reason for the return you will be charged for the delivery fee. 

Any questions, please don't hesitate to contact us on email webshop@tuatu.dk