RETURNING ITEMS

At tuatu.dk we hope you enjoy and are happy with your purchase. If for any reason you are not entirely satisfied, we gladly accept returns. You have 14 calendar days to return your order, beginning from the day you received it. Please note that if you selected a ParcelShop for the delivery of your order, the withdrawal period starts the day it was delivered to this pick-up point. If you use our IN-STORE COLLECTION service, the withdrawal period starts the day you collect the order.

HOW TO RETURN

Unfortunately, we are currently unable to change or cancel your order, once it is confirmed. Instead please accept the parcel and return it to us for a full refund. Please notice, that you can not cancel your order by refusing to accept your parcel upon delivery.

Before returning your item(s), we kindly ask you to fill out the Return Form, which has been provided by us, and include it in the return package. Return packages without a filled in Return Form will not be accepted. 

If for some reason the Return Form is missing in your parcel, please contact us on (+45) 4110 8060 or email webshop@tuatu.dk

We recommend that all orders are returned as packages to ensure that they arrive safely with the ability to be tracked. Please note that you are responsible for the return expenses as well as the package until it has been returned to us. 
Please keep your postage receipt as a proof that the package was sent. 

Once we have received the return-item(s) and checked that the state of the item(s) live up to our return requirements (see requirements below), we will credit the amount to the same card used for the purchase.

Requirements:
Item(s) must be returned in the same condition as when received with tags on.
Swimwear must be returned with tags on and the original hygienic protective strip still intact. Footwear must be returned with tags on, dust bag and original shoe box (if provided) as these are considered part of the product.

tú a tú - secondhand does not refund costs for shipment in case of return.

If you wish to return the item(s) in our shop in Jægersborggade you are welcome to drop in during our opening hours. Please return the item(s) to the staff in our shop and they will provide you with a written acknowledgment that you have returned the item(s). Please notice that you also, when returning in our shop, need to enclose a completed Return Form.

Returns will not be accepted after 14 days from the date of receipt.

With international returns, buyer pays for full return shipping cost under the same guidelines as domestic purchases.

Please return the package to:
Tú a Tú - Secondhand

ATT: WEBSHOP
Jaegersborggade 56, kld.th
2200 Copenhagen N
Denmark

REFUNDS

When your return has been received by us, you will be notified by email. You will receive a full refund within 14 days from receipt, in the same form of payment originally used for the purchase.