This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.tuatu.dk

PERSONAL INFORMATION WE COLLECT

When you visit www.tuatu.dk, we automatically collect certain information about your device. The personal data collected by us may include, for instance, your name, your email address, and similar identification data, information about an online purchase and about your navigation on the website. For example, when you place orders, contact our customer service etc. Additionally when you make a purchase or attempt to make a purchase through www.tuatu.dk, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

Furthermore we collect information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse www.tuatu.dk, we collect information about the individual web pages or products that you view, what websites or search terms referred you to www.tuatu.dk, and information about how you interact with www.tuatu.dk. We refer to this automatically-collected information as “Device Information”.
We use the 'Device Information' that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise www.tuatu.dk (for example, by generating analytics about how our customers browse and interact with www.tuatu.dk).

INFORMATION WE DO NOT COLLECT

We never collect credit/debit card information as we use a third party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website.

COOKIES

On tuatu.dk we use cookies to analyse how our website is used and to enhance and simplify your visit. Furthermore, we use cookies to execute orders in our web shop. The information provided in the statistics is anonymous and cannot be used to identify named users.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the 'Order Information' that we collect generally to fulfil any orders placed through tuatu.dk (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this 'Order Information' to:
- Communicate with you.
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

WHO HAS ACCESS TO YOUR PERSONAL DATA?

We NEVER pass on, sell or swap your data for marketing purposes to third parties. Data that is forwarded to third parties, is only used to provide you with the services mentioned above, for example shipping agents in connection with the delivery of goods.
We also share your Personal Information (NOT your credit/debit card information) with Shopify, as we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy

SECURITY

We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data. 

YOUR RIGHTS

You are at any time entitled to be informed of the personal data about you that we process, but with certain exceptions. You also have the right to object to the collection and further processing of your personal data. Furthermore, you have the right to have your personal data rectified, erased or blocked. Moreover, you have the right to receive information about you that you have provided to us.

AMENDMEND OF DATA ETC.

If you want us to update, amend or delete the personal data that we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at webshop@tuatu.dk

DATA RETENTION

When you place an order through www.tuatu.dk, we will maintain your 'Order Information' for our records unless and until you ask us to delete this information. Otherwise we will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above in section 'How do we use your personal data'.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at webshop@tuatu.dk